Hospital service quality assessment and analysis: A multi-perspective approach

• Main Authors: Bautista, Joy Mari S., Tangsoc, Jazmin C.
• Format: text
• Published: Animo Repository 2016
• Subjects: Health services administration—Quality control; Health and Medical Administration; Industrial Engineering; Operations Research, Systems Engineering and Industrial Engineering
• Online Access: https://animorepository.dlsu.edu.ph/faculty_research/3424
• Institution: De La Salle University

Hospital service is critical to analyze because several stakeholders are essential to the inputs, processes and outputs of the entire service system. These stakeholders include patients (service recipients), health professionals (direct service providers), and hospital management (indirect service p...