Hospital service quality assessment and analysis: A multi-perspective approach

• المؤلفون الرئيسيون: Bautista, Joy Mari S., Tangsoc, Jazmin C.
• التنسيق: text
• منشور في: Animo Repository 2016
• الموضوعات: Health services administration—Quality control; Health and Medical Administration; Industrial Engineering; Operations Research, Systems Engineering and Industrial Engineering
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/faculty_research/3424

Hospital service is critical to analyze because several stakeholders are essential to the inputs, processes and outputs of the entire service system. These stakeholders include patients (service recipients), health professionals (direct service providers), and hospital management (indirect service p...