Supporting employee empowerment and development through establishing performance management program in company M - service delivery department

• Main Author: Borje, Maria Monica Y.
• Format: text
• Language: English
• Published: Animo Repository 2019
• Subjects: Employee empowerment; Personnel management; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/7051
• Institution: De La Salle University

This research focuses on establishing a Performance Management Program for Company M - Service Delivery Department. With the help of the action research methodologies, the team was able to drill down the array of issues and identify the focal issue which is the lack of employee job satisfaction. Professional services being the core of the business, resources are the primary assets that drives the day to day operations and any negative movements concerning these resources greatly impacts the organization. As the attrition rate increases and with the objective of employee retention, the need for an answer becomes immediate. Together with my collaborators, we have made use of the action research cycles to deeply analyze the situation and come up with a concrete plan to address the issue. The implementation was aided by the Performance Management Cycle from The Peak Performance Center partnered with the change management model of Kurt Lewin to ensure full effectiveness of the solution. Given the two failure attempts, the team was able to finally succeed in the implementation of the foundational organizational needs keeping the newly hired people in the company for almost two (2) years now. Moreover, the team was able to identify that apart from the program having the foundational segment, there is also a need to address a more pressing concern which deals with the formational needs of an employee. Through the action research, the team was able to change the performance management cycle to incorporate the self - actualization activities. Having both foundational and formational segments ensured an end to end solution to the focal issue. With the program in place, the employee is able to establish the core that drives him/her to work and achieve positive results. Along with it, contribute in influencing others in doing the same practice, “Teach minds,Touch Hearts, Transform Lives” by St. John Baptist De La Salle.