An action research addressing team engagement in ISO certification process using the LEAD- continuous improvement model at a shared service center

• Main Author: Javier, Pia Vina Marie M.
• Format: text
• Language: English
• Published: Animo Repository 2019
• Subjects: Teams in the workplace; Continuous improvement process; Shared services (Management); Business
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/7058
• Institution: De La Salle University

This Integrated Action Research addresses the issue of lack of team engagement in ISO certification process at a Shared Service Center. The desired goal is the team’s readiness to answer the upcoming internal and external ISO audit, confidently. The tools in the action research paper were used to ad...