A quality function deployment application to measure and improve service quality for a paging company.
Service Quality is a central issue for the paging industry. It is the single most critical challenge facing the industry today that is presently undergoing a dizzying pace of growth. Paging companies compete with the same product and services at basically the same price. That leaves only one possibl...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
1995
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/1664 |
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| Institution: | De La Salle University |
| Language: | English |