A quality function deployment application to measure and improve service quality for a paging company.

Service Quality is a central issue for the paging industry. It is the single most critical challenge facing the industry today that is presently undergoing a dizzying pace of growth. Paging companies compete with the same product and services at basically the same price. That leaves only one possibl...

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Bibliographic Details
Main Author: Nacu, Debbie Ann Puzon
Format: text
Language:English
Published: Animo Repository 1995
Subjects:
Online Access:https://animorepository.dlsu.edu.ph/etd_masteral/1664
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Institution: De La Salle University
Language: English
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