Factors affecting customer satisfaction before and during the pandemic leading to sustainability of selected Philippine food delivery apps

• المؤلفون الرئيسيون: Carlos, Kolin Bianca E., Duron, Jiro Mervin P., Erlandsen, Lindsey P., Ramos, Cedric Joshua S.
• التنسيق: text
• اللغة: English
• منشور في: Animo Repository 2022
• الموضوعات: Consumer satisfaction; Food service—Philippines; Business Administration, Management, and Operations; Marketing
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/etdb_dsi/88; https://animorepository.dlsu.edu.ph/context/etdb_dsi/article/1059/viewcontent/Factors_Affecting_Customer_Satisfaction_Before_and_During_the_Pan_Redacted.pdf
• المؤسسة: De La Salle University

The study's primary objective is to ascertain which factors affect customer satisfaction with food delivery apps prior to and during the pandemic, as well as whether satisfied customers retain their loyalty even after the pandemic. The researchers concentrated their study on Manila because it i...