Factors affecting customer satisfaction before and during the pandemic leading to sustainability of selected Philippine food delivery apps

• Main Authors: Carlos, Kolin Bianca E., Duron, Jiro Mervin P., Erlandsen, Lindsey P., Ramos, Cedric Joshua S.
• Format: text
• Language: English
• Published: Animo Repository 2022
• Subjects: Consumer satisfaction; Food service—Philippines; Business Administration, Management, and Operations; Marketing
• Online Access: https://animorepository.dlsu.edu.ph/etdb_dsi/88; https://animorepository.dlsu.edu.ph/context/etdb_dsi/article/1059/viewcontent/Factors_Affecting_Customer_Satisfaction_Before_and_During_the_Pan_Redacted.pdf
• Institution: De La Salle University

The study's primary objective is to ascertain which factors affect customer satisfaction with food delivery apps prior to and during the pandemic, as well as whether satisfied customers retain their loyalty even after the pandemic. The researchers concentrated their study on Manila because it i...