Standardizing the endorsement process in the Customer Operations Department of AMP Marine Products

• المؤلف الرئيسي: Galera, Marcelle Josephine M.
• التنسيق: text
• اللغة: English
• منشور في: Animo Repository 2021
• الموضوعات: Reengineering (Management); Business Administration, Management, and Operations
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/etdm_manorg/20; https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1011/viewcontent/Galera2.pdf

System updates can render existing business processes obsolete. When AMP Marine Products transitioned from SAP-CRM to Salesforce as its customer relationship management system, its incumbent endorsement process was deemed unusable as the new system no longer supported the process, thereby creating a...