Standardization and harmonization of operating procedures and KPIs in the Assessment Division of Bureau of Customs (MICP): An action research to boost efficiency and Diminish Discretion

• Main Author: Dimasacat, Virome G.
• Format: text
• Language: English
• Published: Animo Repository 2021
• Subjects: Customs administration—Philippines—Officials and employees—Rating of; Business Administration, Management, and Operations; Performance Management; Public Affairs, Public Policy and Public Administration
• Online Access: https://animorepository.dlsu.edu.ph/etdm_manorg/77
• Institution: De La Salle University

This Integrated Action Research addressed several identified inconsistencies in the execution of the customs clearance procedures resulting from employee discretion at the Assessment Division of Bureau of Customs – Manila International Container Port (BOC-MICP). This IAR simultaneously addressed the...