Standardization and harmonization of operating procedures and KPIs in the Assessment Division of Bureau of Customs (MICP): An action research to boost efficiency and Diminish Discretion

This Integrated Action Research addressed several identified inconsistencies in the execution of the customs clearance procedures resulting from employee discretion at the Assessment Division of Bureau of Customs – Manila International Container Port (BOC-MICP). This IAR simultaneously addressed the...

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Bibliographic Details
Main Author: Dimasacat, Virome G.
Format: text
Language:English
Published: Animo Repository 2021
Subjects:
Online Access:https://animorepository.dlsu.edu.ph/etdm_manorg/77
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Institution: De La Salle University
Language: English

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