Improving the customer support process between support and product engineering teams

Improving the customer support process between support and product engineering teams

Customer and technical support act as the first layer of defense when customers raise concerns about the company’s products and services. Moreover, digitalization has made the support process more seamless and automated for customers and the support team. However, no matter how beneficial this is, d...

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Bibliographic Details
Main Author: Bachini, Lawrence Ralph O.
Format: text
Language:English
Published: Animo Repository 2023
Subjects:
Customer relations—Management—Data processing
Industrial engineering
Business Administration, Management, and Operations
Online Access:https://animorepository.dlsu.edu.ph/etdm_manorg/171
https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1196/viewcontent/Improving2_the_customer_support_process_between_support_and_produc_Redacted.pdf
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Institution: De La Salle University
Language: English

Internet

https://animorepository.dlsu.edu.ph/etdm_manorg/171
https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1196/viewcontent/Improving2_the_customer_support_process_between_support_and_produc_Redacted.pdf

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