Improving the customer support process between support and product engineering teams
Customer and technical support act as the first layer of defense when customers raise concerns about the company’s products and services. Moreover, digitalization has made the support process more seamless and automated for customers and the support team. However, no matter how beneficial this is, d...
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| Format: | text |
| Language: | English |
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Animo Repository
2023
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| Online Access: | https://animorepository.dlsu.edu.ph/etdm_manorg/171 https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1196/viewcontent/Improving2_the_customer_support_process_between_support_and_produc_Redacted.pdf |
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| Institution: | De La Salle University |
| Language: | English |