Improving the account record management of a customer success management team: An insider action research

Improving the account record management of a customer success management team: An insider action research

Effective account records management is vital to the success of customer success managers (CSMs) in software companies. It enables better customer service, proactive issue resolution, collaboration, and data-driven decision-making. This study contributes to the knowledge base on the relevance of kno...

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Bibliographic Details
Main Author: Roque, Jeremias P., Jr.
Format: text
Language:English
Published: Animo Repository 2023
Subjects:
Computer software industry—Customer services
Customer relations
Operations research
Accounting
Online Access:https://animorepository.dlsu.edu.ph/etdm_manorg/160
https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1185/viewcontent/Improving_the_account_record2_management_of_a_customer_success_man_Redacted.pdf
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Institution: De La Salle University
Language: English

Internet

https://animorepository.dlsu.edu.ph/etdm_manorg/160
https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1185/viewcontent/Improving_the_account_record2_management_of_a_customer_success_man_Redacted.pdf

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