Improving the precision and efficiency of the revenue contracts review by integrating a structured template and streamlined issue management

This action research aims to address the inefficiencies of the Revenue Contracts (RC) Review Process of Genesys’ APAC Revenue Team. Through meaningful collaborations, we identified that our unstructured RC review template and decentralized issue management were the main challenges we should target t...

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Main Author: Masalunga, Reina Lyn
Format: text
Language:English
Published: Animo Repository 2023
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Online Access:https://animorepository.dlsu.edu.ph/etdm_manorg/190
https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1213/viewcontent/Improving_the_precision_and_efficiency_of_the_revenue_contracts_review_by_integrating_a_structured_template_and_streamlined_issue_management.pdf
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Institution: De La Salle University
Language: English
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spelling oai:animorepository.dlsu.edu.ph:etdm_manorg-12132023-11-02T14:08:02Z Improving the precision and efficiency of the revenue contracts review by integrating a structured template and streamlined issue management Masalunga, Reina Lyn This action research aims to address the inefficiencies of the Revenue Contracts (RC) Review Process of Genesys’ APAC Revenue Team. Through meaningful collaborations, we identified that our unstructured RC review template and decentralized issue management were the main challenges we should target to improve our process’ precision and efficiency. We applied the Awareness, Desire, Knowledge, Ability, and Reinforcement (ADKAR) Framework to guide our transformation journey. In the first cycle of redesigning our RC review template, we discussed our inadequacies in our previous state. From there, we refreshed our knowledge of the ASC 606 and our company’s Revenue Policy to ensure accuracy in our proposed design. To streamline our Issue Management process, we targeted the most common issues identified through Root-Cause Analysis (RCA) and resolved these from the source systems. In doing so, we needed to communicate our observations and analysis to the involved parties outside our team and ask for their cooperation and commitment as we advocate for the initiative of this action research. In the second cycle, we encountered flaws and limitations in our proposed template that triggered us to revert to our original approach. This required us to revamp our RC review template to be more flexible and coherent. On the other hand, the Transformation Team willingly accepted and executed our Streamlined Issue Management project by re-engineering system logic that resulted in more precise revenue recognition, reduced RC issues, and improved overall revenue operations. 2023-07-01T07:00:00Z text application/pdf https://animorepository.dlsu.edu.ph/etdm_manorg/190 https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1213/viewcontent/Improving_the_precision_and_efficiency_of_the_revenue_contracts_review_by_integrating_a_structured_template_and_streamlined_issue_management.pdf Management and Organization Master's Theses English Animo Repository Issues management Business Administration, Management, and Operations
institution De La Salle University
building De La Salle University Library
continent Asia
country Philippines
Philippines
content_provider De La Salle University Library
collection DLSU Institutional Repository
language English
topic Issues management
Business Administration, Management, and Operations
spellingShingle Issues management
Business Administration, Management, and Operations
Masalunga, Reina Lyn
Improving the precision and efficiency of the revenue contracts review by integrating a structured template and streamlined issue management
description This action research aims to address the inefficiencies of the Revenue Contracts (RC) Review Process of Genesys’ APAC Revenue Team. Through meaningful collaborations, we identified that our unstructured RC review template and decentralized issue management were the main challenges we should target to improve our process’ precision and efficiency. We applied the Awareness, Desire, Knowledge, Ability, and Reinforcement (ADKAR) Framework to guide our transformation journey. In the first cycle of redesigning our RC review template, we discussed our inadequacies in our previous state. From there, we refreshed our knowledge of the ASC 606 and our company’s Revenue Policy to ensure accuracy in our proposed design. To streamline our Issue Management process, we targeted the most common issues identified through Root-Cause Analysis (RCA) and resolved these from the source systems. In doing so, we needed to communicate our observations and analysis to the involved parties outside our team and ask for their cooperation and commitment as we advocate for the initiative of this action research. In the second cycle, we encountered flaws and limitations in our proposed template that triggered us to revert to our original approach. This required us to revamp our RC review template to be more flexible and coherent. On the other hand, the Transformation Team willingly accepted and executed our Streamlined Issue Management project by re-engineering system logic that resulted in more precise revenue recognition, reduced RC issues, and improved overall revenue operations.
format text
author Masalunga, Reina Lyn
author_facet Masalunga, Reina Lyn
author_sort Masalunga, Reina Lyn
title Improving the precision and efficiency of the revenue contracts review by integrating a structured template and streamlined issue management
title_short Improving the precision and efficiency of the revenue contracts review by integrating a structured template and streamlined issue management
title_full Improving the precision and efficiency of the revenue contracts review by integrating a structured template and streamlined issue management
title_fullStr Improving the precision and efficiency of the revenue contracts review by integrating a structured template and streamlined issue management
title_full_unstemmed Improving the precision and efficiency of the revenue contracts review by integrating a structured template and streamlined issue management
title_sort improving the precision and efficiency of the revenue contracts review by integrating a structured template and streamlined issue management
publisher Animo Repository
publishDate 2023
url https://animorepository.dlsu.edu.ph/etdm_manorg/190
https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1213/viewcontent/Improving_the_precision_and_efficiency_of_the_revenue_contracts_review_by_integrating_a_structured_template_and_streamlined_issue_management.pdf
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