Improving the precision and efficiency of the revenue contracts review by integrating a structured template and streamlined issue management

• Main Author: Masalunga, Reina Lyn
• Format: text
• Language: English
• Published: Animo Repository 2023
• Subjects: Issues management; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etdm_manorg/190; https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1213/viewcontent/Improving_the_precision_and_efficiency_of_the_revenue_contracts_review_by_integrating_a_structured_template_and_streamlined_issue_management.pdf
• Institution: De La Salle University

This action research aims to address the inefficiencies of the Revenue Contracts (RC) Review Process of Genesys’ APAC Revenue Team. Through meaningful collaborations, we identified that our unstructured RC review template and decentralized issue management were the main challenges we should target t...