A structural equation modeling on assessing public transport service quality

A structural equation modeling on assessing public transport service quality

Literature on public transport quality of service has determined several latent characteristics of transport services that would encourage more ridership. This research uses structural equations modeling (SEM) to measure customer satisfaction in public transport. The public transport service analyze...

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Main Author: De Veyra, Janna M.
Format: text
Published: Animo Repository 2019
Subjects:
Transportation—Philippines—Quezon City
Consumer satisfaction—Philippines—Quezon Cit
Automobile occupants—Philippines—Quezon Cit
Transportation
Online Access:https://animorepository.dlsu.edu.ph/faculty_research/11133
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Institution: De La Salle University
id oai:animorepository.dlsu.edu.ph:faculty_research-11599
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spelling oai:animorepository.dlsu.edu.ph:faculty_research-115992023-10-28T00:45:49Z A structural equation modeling on assessing public transport service quality De Veyra, Janna M. Literature on public transport quality of service has determined several latent characteristics of transport services that would encourage more ridership. This research uses structural equations modeling (SEM) to measure customer satisfaction in public transport. The public transport service analyzed is the jeepney service being used by the students in the University of the Philippines Diliman campus. To calibrate the model, data collected from a survey addressed to a sample of UP Diliman students were used. Results suggests that vehicle attributes and network reliability and availability are the two latent constructs that has the greatest effect on the overall service quality. Result of this study will be beneficial for transport agencies and planners to identify the attributes that should be prioritized in improving public transport service. 2019-10-01T07:00:00Z text https://animorepository.dlsu.edu.ph/faculty_research/11133 Faculty Research Work Animo Repository Transportation—Philippines—Quezon City Consumer satisfaction—Philippines—Quezon Cit Automobile occupants—Philippines—Quezon Cit Transportation
institution De La Salle University
building De La Salle University Library
continent Asia
country Philippines
Philippines
content_provider De La Salle University Library
collection DLSU Institutional Repository
topic Transportation—Philippines—Quezon City
Consumer satisfaction—Philippines—Quezon Cit
Automobile occupants—Philippines—Quezon Cit
Transportation
spellingShingle Transportation—Philippines—Quezon City
Consumer satisfaction—Philippines—Quezon Cit
Automobile occupants—Philippines—Quezon Cit
Transportation
De Veyra, Janna M.
A structural equation modeling on assessing public transport service quality
description Literature on public transport quality of service has determined several latent characteristics of transport services that would encourage more ridership. This research uses structural equations modeling (SEM) to measure customer satisfaction in public transport. The public transport service analyzed is the jeepney service being used by the students in the University of the Philippines Diliman campus. To calibrate the model, data collected from a survey addressed to a sample of UP Diliman students were used. Results suggests that vehicle attributes and network reliability and availability are the two latent constructs that has the greatest effect on the overall service quality. Result of this study will be beneficial for transport agencies and planners to identify the attributes that should be prioritized in improving public transport service.
format text
author De Veyra, Janna M.
author_facet De Veyra, Janna M.
author_sort De Veyra, Janna M.
title A structural equation modeling on assessing public transport service quality
title_short A structural equation modeling on assessing public transport service quality
title_full A structural equation modeling on assessing public transport service quality
title_fullStr A structural equation modeling on assessing public transport service quality
title_full_unstemmed A structural equation modeling on assessing public transport service quality
title_sort structural equation modeling on assessing public transport service quality
publisher Animo Repository
publishDate 2019
url https://animorepository.dlsu.edu.ph/faculty_research/11133
_version_ 1781418223893217280

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