A structural equation modeling on assessing public transport service quality

• Main Author: De Veyra, Janna M.
• Format: text
• Published: Animo Repository 2019
• Subjects: Transportation—Philippines—Quezon City; Consumer satisfaction—Philippines—Quezon Cit; Automobile occupants—Philippines—Quezon Cit; Transportation
• Online Access: https://animorepository.dlsu.edu.ph/faculty_research/11133
• Institution: De La Salle University

Literature on public transport quality of service has determined several latent characteristics of transport services that would encourage more ridership. This research uses structural equations modeling (SEM) to measure customer satisfaction in public transport. The public transport service analyze...