Inbound technical support in contact centers of Northern Mindanao, Philippines: Toward a grounded theory
The contact center industry is a vast and rapidly expanding information technology-enabled services (ITES) industry. Deloitte has identified the Philippines together with India as the top contact center destinations of Asia. IBM Global Services has also singled out the Philippines as one of Asia...
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| Format: | text |
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Animo Repository
2017
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| Online Access: | https://animorepository.dlsu.edu.ph/faculty_research/4011 |
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| Institution: | De La Salle University |