Inbound technical support in contact centers of Northern Mindanao, Philippines: Toward a grounded theory

• Main Author: Apag, Meldie A.
• Format: text
• Published: Animo Repository 2017
• Subjects: Contracting out > Philippines > Mindanao Island; Call centers > Philippines > Mindanao Island; Grounded theory; Business Administration, Management, and Operations; Computer Sciences
• Online Access: https://animorepository.dlsu.edu.ph/faculty_research/4011
• Institution: De La Salle University

The contact center industry is a vast and rapidly expanding information technology-enabled services (ITES) industry. Deloitte has identified the Philippines together with India as the top contact center destinations of Asia. IBM Global Services has also singled out the Philippines as one of Asia...