Inbound technical support in contact centers of Northern Mindanao, Philippines: Toward a grounded theory

• المؤلف الرئيسي: Apag, Meldie A.
• التنسيق: text
• منشور في: Animo Repository 2017
• الموضوعات: Contracting out > Philippines > Mindanao Island; Call centers > Philippines > Mindanao Island; Grounded theory; Business Administration, Management, and Operations; Computer Sciences
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/faculty_research/4011
• المؤسسة: De La Salle University

The contact center industry is a vast and rapidly expanding information technology-enabled services (ITES) industry. Deloitte has identified the Philippines together with India as the top contact center destinations of Asia. IBM Global Services has also singled out the Philippines as one of Asia...