Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia
Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia by Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin,
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Universiti Pendidikan Sultan Idris
2017
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oai:ir.upsi.edu.my:36102020-02-27 https://ir.upsi.edu.my/detailsg.php?det=3610 Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin, HG Finance Universiti Pendidikan Sultan Idris 2017 article text zsm https://ir.upsi.edu.my/detailsg.php?det=3610 closedAccess Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia by Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin, |
| institution |
Universiti Pendidikan Sultan Idris |
| building |
UPSI Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Pendidikan Sultan Idris |
| content_source |
UPSI Digital IR |
| url_provider |
https://ir.upsi.edu.my/ |
| language |
zsm |
| topic |
HG Finance |
| spellingShingle |
HG Finance Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin, Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia |
| description |
Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia by Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin, |
| format |
article |
| author |
Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin, |
| author_facet |
Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin, |
| author_sort |
Yeop Yunus Nek Kamal, M Goury Arsalan, Abd Razak Ahmad Zainal Abidin, Md Latip Nor Azrin, |
| title |
Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia |
| title_short |
Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia |
| title_full |
Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia |
| title_fullStr |
Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia |
| title_full_unstemmed |
Customer retention : atonement oriented recovery strategies in the retail banking industry in Malaysia |
| title_sort |
customer retention : atonement oriented recovery strategies in the retail banking industry in malaysia |
| publisher |
Universiti Pendidikan Sultan Idris |
| publishDate |
2017 |
| url |
https://ir.upsi.edu.my/detailsg.php?det=3610 https://ir.upsi.edu.my/detailsg.php?det=3610 |
| _version_ |
1674805299415875584 |