How Customer Service Representatives Lose Control Of The Call: A Metafunctional Analysis
The contact centre industry has been growing rapidly in the Philippines over the last two decades and now boasts over one million customer service representatives (CSRs). Outsourcing work to this destination, where English may not be the first language, can lead to communication difficulties. Proble...
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| Main Authors: | , |
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| Format: | text |
| Published: |
Archīum Ateneo
2021
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| Subjects: | |
| Online Access: | https://archium.ateneo.edu/english-faculty-pubs/141 https://journal.equinoxpub.com/JALPP/article/view/20368 |
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| Institution: | Ateneo De Manila University |