Measuring education service quality in Singapore primary schools.

• Main Author: Lim, Seok Bin.
• Other Authors: Foo, See Liang
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Social sciences::Education
• Online Access: http://hdl.handle.net/10356/10638
• Institution: Nanyang Technological University

This study uses a modified version of the SERVQUAL model to measure education service quality in Singapore primary schools. Singapore takes on a new direction towards fostering a knowledge-based economy to ensure the survival of the resource-impoverished island. The five service dimensions of Tangib...