A study on service quality of local Junior Colleges
The objective of this research is to determine whether there is any expectation gap between the service providers and the service recipients. Such gaps, if exist, should be identified by the research conducted so that appropriate remedial actions could be implemented. The perceptions of service qual...
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/10644 |
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| Institution: | Nanyang Technological University |
| Summary: | The objective of this research is to determine whether there is any expectation gap between the service providers and the service recipients. Such gaps, if exist, should be identified by the research conducted so that appropriate remedial actions could be implemented. The perceptions of service quality among the three junior colleges are under review. |
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