A study on service quality of local Junior Colleges

• Main Authors: Ang, Kim Leng, Ng, Hock Lee, See, Koon Teck
• Other Authors: Foo, See Liang
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Social sciences::Education
• Online Access: http://hdl.handle.net/10356/10644
• Institution: Nanyang Technological University

The objective of this research is to determine whether there is any expectation gap between the service providers and the service recipients. Such gaps, if exist, should be identified by the research conducted so that appropriate remedial actions could be implemented. The perceptions of service qual...