A study on service quality of local Junior Colleges
The objective of this research is to determine whether there is any expectation gap between the service providers and the service recipients. Such gaps, if exist, should be identified by the research conducted so that appropriate remedial actions could be implemented. The perceptions of service qual...
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| Format: | Final Year Project |
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2008
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| Online Access: | http://hdl.handle.net/10356/10644 |
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| Institution: | Nanyang Technological University |
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sg-ntu-dr.10356-106442023-05-19T05:44:55Z A study on service quality of local Junior Colleges Ang, Kim Leng Ng, Hock Lee See, Koon Teck Foo, See Liang Nanyang Business School DRNTU::Social sciences::Education The objective of this research is to determine whether there is any expectation gap between the service providers and the service recipients. Such gaps, if exist, should be identified by the research conducted so that appropriate remedial actions could be implemented. The perceptions of service quality among the three junior colleges are under review. 2008-09-24T07:46:01Z 2008-09-24T07:46:01Z 1999 1999 Final Year Project (FYP) http://hdl.handle.net/10356/10644 Nanyang Technological University application/pdf |
| institution |
Nanyang Technological University |
| building |
NTU Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NTU Library |
| collection |
DR-NTU |
| topic |
DRNTU::Social sciences::Education |
| spellingShingle |
DRNTU::Social sciences::Education Ang, Kim Leng Ng, Hock Lee See, Koon Teck A study on service quality of local Junior Colleges |
| description |
The objective of this research is to determine whether there is any expectation gap between the service providers and the service recipients. Such gaps, if exist, should be identified by the research conducted so that appropriate remedial actions could be implemented. The perceptions of service quality among the three junior colleges are under review. |
| author2 |
Foo, See Liang |
| author_facet |
Foo, See Liang Ang, Kim Leng Ng, Hock Lee See, Koon Teck |
| format |
Final Year Project |
| author |
Ang, Kim Leng Ng, Hock Lee See, Koon Teck |
| author_sort |
Ang, Kim Leng |
| title |
A study on service quality of local Junior Colleges |
| title_short |
A study on service quality of local Junior Colleges |
| title_full |
A study on service quality of local Junior Colleges |
| title_fullStr |
A study on service quality of local Junior Colleges |
| title_full_unstemmed |
A study on service quality of local Junior Colleges |
| title_sort |
study on service quality of local junior colleges |
| publishDate |
2008 |
| url |
http://hdl.handle.net/10356/10644 |
| _version_ |
1770564928624656384 |