A comparative study of the service quality of the Post Office Savings Bank and the Development Bank of Singapore.
Our study aims to establish the perceived service quality of The Post Office Savings Bank and The Development Bank of Singapore with the use of the SERVQUAL model.
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/10853 |
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| Institution: | Nanyang Technological University |
| Summary: | Our study aims to establish the perceived service quality of The Post Office Savings Bank and The Development Bank of Singapore with the use of the SERVQUAL model. |
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