A comparative study of the service quality of the Post Office Savings Bank and the Development Bank of Singapore.

• Main Authors: Tan, Ching Ching., Tan, Gek Hoon., Tay, Lian Ser.
• Other Authors: Gerrard, Philip
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Accounting::Banks and banking
• Online Access: http://hdl.handle.net/10356/10853
• Institution: Nanyang Technological University

Our study aims to establish the perceived service quality of The Post Office Savings Bank and The Development Bank of Singapore with the use of the SERVQUAL model.