A comparative study of the service quality of the Post Office Savings Bank and the Development Bank of Singapore.

Our study aims to establish the perceived service quality of The Post Office Savings Bank and The Development Bank of Singapore with the use of the SERVQUAL model.

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Bibliographic Details
Main Authors:	Tan, Ching Ching., Tan, Gek Hoon., Tay, Lian Ser.
Other Authors:	Gerrard, Philip
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Accounting::Banks and banking
Online Access:	http://hdl.handle.net/10356/10853
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-10853
record_format	dspace
spelling	sg-ntu-dr.10356-108532023-05-19T07:23:09Z A comparative study of the service quality of the Post Office Savings Bank and the Development Bank of Singapore. Tan, Ching Ching. Tan, Gek Hoon. Tay, Lian Ser. Gerrard, Philip Nanyang Business School DRNTU::Business::Accounting::Banks and banking Our study aims to establish the perceived service quality of The Post Office Savings Bank and The Development Bank of Singapore with the use of the SERVQUAL model. 2008-09-24T07:48:18Z 2008-09-24T07:48:18Z 1998 1998 Final Year Project (FYP) http://hdl.handle.net/10356/10853 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Accounting::Banks and banking
spellingShingle	DRNTU::Business::Accounting::Banks and banking Tan, Ching Ching. Tan, Gek Hoon. Tay, Lian Ser. A comparative study of the service quality of the Post Office Savings Bank and the Development Bank of Singapore.
description	Our study aims to establish the perceived service quality of The Post Office Savings Bank and The Development Bank of Singapore with the use of the SERVQUAL model.
author2	Gerrard, Philip
author_facet	Gerrard, Philip Tan, Ching Ching. Tan, Gek Hoon. Tay, Lian Ser.
format	Final Year Project
author	Tan, Ching Ching. Tan, Gek Hoon. Tay, Lian Ser.
author_sort	Tan, Ching Ching.
title	A comparative study of the service quality of the Post Office Savings Bank and the Development Bank of Singapore.
title_short	A comparative study of the service quality of the Post Office Savings Bank and the Development Bank of Singapore.
title_full	A comparative study of the service quality of the Post Office Savings Bank and the Development Bank of Singapore.
title_fullStr	A comparative study of the service quality of the Post Office Savings Bank and the Development Bank of Singapore.
title_full_unstemmed	A comparative study of the service quality of the Post Office Savings Bank and the Development Bank of Singapore.
title_sort	comparative study of the service quality of the post office savings bank and the development bank of singapore.
publishDate	2008
url	http://hdl.handle.net/10356/10853
_version_	1772827360910901248

A comparative study of the service quality of the Post Office Savings Bank and the Development Bank of Singapore.

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