An importance/performance analysis of job satisfaction of rank-and-file employees in the hotel industry.
Job satisfaction, as a strategic issue in human resource management, has recently emerged as a key thrust for controlling employee turnover rate and maintaining or improving profitability of a typical organization through enhanced employee performance. Job satisfaction of the rank-and-file employees...
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/10878 |
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| Institution: | Nanyang Technological University |
| Summary: | Job satisfaction, as a strategic issue in human resource management, has recently emerged as a key thrust for controlling employee turnover rate and maintaining or improving profitability of a typical organization through enhanced employee performance. Job satisfaction of the rank-and-file employees of the hotel industry is of great concern. Drawing on past research, a proposal framework is constructed which links the different facets of job satisfaction of hotel rank-and-file staff to their overall feelings towards their job. |
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