An importance/performance analysis of job satisfaction of rank-and-file employees in the hotel industry.

• Main Authors: Chew, Mun Wai., Low, Aileen., Yeo, Kia Kia.
• Other Authors: Nanyang Business School
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Management::Personnel management
• Online Access: http://hdl.handle.net/10356/10878
• Institution: Nanyang Technological University

Job satisfaction, as a strategic issue in human resource management, has recently emerged as a key thrust for controlling employee turnover rate and maintaining or improving profitability of a typical organization through enhanced employee performance. Job satisfaction of the rank-and-file employees...