Exploration of the service quality dimensions in the airline industry

This study reveals the different sets of service quality dimensions that business and lesiure travellers have. In addition, issues such as sources of dissatisfaction, frequent flyer programmes, information search process were also explored.

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Bibliographic Details
Main Authors:	Lee, Chuay Noi, Ng, Gek Hwa, Tan, Soo Mei
Other Authors:	Xu, Gang
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Industries and labor
Online Access:	http://hdl.handle.net/10356/11081
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-11081
record_format	dspace
spelling	sg-ntu-dr.10356-110812023-05-19T07:23:10Z Exploration of the service quality dimensions in the airline industry Lee, Chuay Noi Ng, Gek Hwa Tan, Soo Mei Xu, Gang Nanyang Business School DRNTU::Business::Industries and labor This study reveals the different sets of service quality dimensions that business and lesiure travellers have. In addition, issues such as sources of dissatisfaction, frequent flyer programmes, information search process were also explored. 2008-09-24T07:51:04Z 2008-09-24T07:51:04Z 2000 2000 Final Year Project (FYP) http://hdl.handle.net/10356/11081 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Industries and labor
spellingShingle	DRNTU::Business::Industries and labor Lee, Chuay Noi Ng, Gek Hwa Tan, Soo Mei Exploration of the service quality dimensions in the airline industry
description	This study reveals the different sets of service quality dimensions that business and lesiure travellers have. In addition, issues such as sources of dissatisfaction, frequent flyer programmes, information search process were also explored.
author2	Xu, Gang
author_facet	Xu, Gang Lee, Chuay Noi Ng, Gek Hwa Tan, Soo Mei
format	Final Year Project
author	Lee, Chuay Noi Ng, Gek Hwa Tan, Soo Mei
author_sort	Lee, Chuay Noi
title	Exploration of the service quality dimensions in the airline industry
title_short	Exploration of the service quality dimensions in the airline industry
title_full	Exploration of the service quality dimensions in the airline industry
title_fullStr	Exploration of the service quality dimensions in the airline industry
title_full_unstemmed	Exploration of the service quality dimensions in the airline industry
title_sort	exploration of the service quality dimensions in the airline industry
publishDate	2008
url	http://hdl.handle.net/10356/11081
_version_	1772826971551563776

Exploration of the service quality dimensions in the airline industry

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