Exploration of the service quality dimensions in the airline industry
This study reveals the different sets of service quality dimensions that business and lesiure travellers have. In addition, issues such as sources of dissatisfaction, frequent flyer programmes, information search process were also explored.
Saved in:
Main Authors: | Lee, Chuay Noi, Ng, Gek Hwa, Tan, Soo Mei |
---|---|
Other Authors: | Xu, Gang |
Format: | Final Year Project |
Published: |
2008
|
Subjects: | |
Online Access: | http://hdl.handle.net/10356/11081 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Institution: | Nanyang Technological University |
Similar Items
-
Evaluation of Singapore Airlines' inflight service quality using the SERVQUAL model.
by: Lee, Jeffery Peng Soon., et al.
Published: (2008) -
Impact of budget airlines on full service airlines in Asia.
by: Lim, Clara., et al.
Published: (2008) -
An overview on the budget airline industry
by: Ang, Yin Yin, et al.
Published: (2008) -
Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines
by: Cai, Jialing, et al.
Published: (2008) -
Expectations and perceptions of service quality : a study on customer satisfaction of the low-cost airline industry in Singapore.
by: Goh, Weihan., et al.
Published: (2009)