User satisfaction of the Nanyang Technological University Library

User satisfaction of the Nanyang Technological University Library

This study investigates four aspects (online services, non-online services, printed materials and communication) of satisfaction level of users of NTU library. Respondents consisted of academic staff, research staff and research students. Findings showed that while overall, respondents were satisfie...

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Bibliographic Details
Main Authors: Cheong, Shermeen Woon Teng, Neo, Coreen Jin Yee, Tan, Samuel Keng Wee
Other Authors: Wu, Yuan
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Library and information science::Libraries::Academic libraries
Online Access:http://hdl.handle.net/10356/11087
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Institution: Nanyang Technological University
Description
Summary:This study investigates four aspects (online services, non-online services, printed materials and communication) of satisfaction level of users of NTU library. Respondents consisted of academic staff, research staff and research students. Findings showed that while overall, respondents were satisfied with most of the services, their satisfaction varied when analysed separately according to their sample characteristics.

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