User satisfaction of the Nanyang Technological University Library

User satisfaction of the Nanyang Technological University Library

This study investigates four aspects (online services, non-online services, printed materials and communication) of satisfaction level of users of NTU library. Respondents consisted of academic staff, research staff and research students. Findings showed that while overall, respondents were satisfie...

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Main Authors: Cheong, Shermeen Woon Teng, Neo, Coreen Jin Yee, Tan, Samuel Keng Wee
Other Authors: Wu, Yuan
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Library and information science::Libraries::Academic libraries
Online Access:http://hdl.handle.net/10356/11087
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-11087
record_format dspace
spelling sg-ntu-dr.10356-110872023-05-19T07:23:09Z User satisfaction of the Nanyang Technological University Library Cheong, Shermeen Woon Teng Neo, Coreen Jin Yee Tan, Samuel Keng Wee Wu, Yuan Nanyang Business School DRNTU::Library and information science::Libraries::Academic libraries This study investigates four aspects (online services, non-online services, printed materials and communication) of satisfaction level of users of NTU library. Respondents consisted of academic staff, research staff and research students. Findings showed that while overall, respondents were satisfied with most of the services, their satisfaction varied when analysed separately according to their sample characteristics. 2008-09-24T07:51:07Z 2008-09-24T07:51:07Z 2000 2000 Final Year Project (FYP) http://hdl.handle.net/10356/11087 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Library and information science::Libraries::Academic libraries
spellingShingle DRNTU::Library and information science::Libraries::Academic libraries
Cheong, Shermeen Woon Teng
Neo, Coreen Jin Yee
Tan, Samuel Keng Wee
User satisfaction of the Nanyang Technological University Library
description This study investigates four aspects (online services, non-online services, printed materials and communication) of satisfaction level of users of NTU library. Respondents consisted of academic staff, research staff and research students. Findings showed that while overall, respondents were satisfied with most of the services, their satisfaction varied when analysed separately according to their sample characteristics.
author2 Wu, Yuan
author_facet Wu, Yuan
Cheong, Shermeen Woon Teng
Neo, Coreen Jin Yee
Tan, Samuel Keng Wee
format Final Year Project
author Cheong, Shermeen Woon Teng
Neo, Coreen Jin Yee
Tan, Samuel Keng Wee
author_sort Cheong, Shermeen Woon Teng
title User satisfaction of the Nanyang Technological University Library
title_short User satisfaction of the Nanyang Technological University Library
title_full User satisfaction of the Nanyang Technological University Library
title_fullStr User satisfaction of the Nanyang Technological University Library
title_full_unstemmed User satisfaction of the Nanyang Technological University Library
title_sort user satisfaction of the nanyang technological university library
publishDate 2008
url http://hdl.handle.net/10356/11087
_version_ 1772827919735848960

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