Online shopping : expectation vs. performance analysis.

Online shopping : expectation vs. performance analysis.

This study analyzes online shopping across 3 products categories i.e. Internet banking, online bookstores and online computer shops. It seeks to identify any gaps between consumers’ expectations and online retailers’ performance. This study would help online retailer evaluate their current web sites...

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Bibliographic Details
Main Authors: Chua, Meilan., Koh, Mui Leng., Tan, Shirine.
Other Authors: Xu, Gang
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::International business::Retail::Computer networks
Online Access:http://hdl.handle.net/10356/11254
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-11254
record_format dspace
spelling sg-ntu-dr.10356-112542023-05-19T03:30:04Z Online shopping : expectation vs. performance analysis. Chua, Meilan. Koh, Mui Leng. Tan, Shirine. Xu, Gang Nanyang Business School DRNTU::Business::International business::Retail::Computer networks This study analyzes online shopping across 3 products categories i.e. Internet banking, online bookstores and online computer shops. It seeks to identify any gaps between consumers’ expectations and online retailers’ performance. This study would help online retailer evaluate their current web sites and provide insight into areas requiring improvement. 2008-09-24T07:52:53Z 2008-09-24T07:52:53Z 2001 2001 Final Year Project (FYP) http://hdl.handle.net/10356/11254 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::International business::Retail::Computer networks
spellingShingle DRNTU::Business::International business::Retail::Computer networks
Chua, Meilan.
Koh, Mui Leng.
Tan, Shirine.
Online shopping : expectation vs. performance analysis.
description This study analyzes online shopping across 3 products categories i.e. Internet banking, online bookstores and online computer shops. It seeks to identify any gaps between consumers’ expectations and online retailers’ performance. This study would help online retailer evaluate their current web sites and provide insight into areas requiring improvement.
author2 Xu, Gang
author_facet Xu, Gang
Chua, Meilan.
Koh, Mui Leng.
Tan, Shirine.
format Final Year Project
author Chua, Meilan.
Koh, Mui Leng.
Tan, Shirine.
author_sort Chua, Meilan.
title Online shopping : expectation vs. performance analysis.
title_short Online shopping : expectation vs. performance analysis.
title_full Online shopping : expectation vs. performance analysis.
title_fullStr Online shopping : expectation vs. performance analysis.
title_full_unstemmed Online shopping : expectation vs. performance analysis.
title_sort online shopping : expectation vs. performance analysis.
publishDate 2008
url http://hdl.handle.net/10356/11254
_version_ 1770567406358364160

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