Empirical Study on trust elements in websites and the implications for e-tailers.

A study on the elements of trust that websites communicate through their web fronts. Websites of three industries ( Food, Books, Electronics) from three countries (Australia, US, Singapore)were evaluated against a set of criteria. Recommendations are made in terms of trust elements to focus when des...

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Bibliographic Details
Main Authors: Lee, Foong Yee., Loh, Mei Yin., Tjioe, Hui Ling.
Other Authors: Tay, Joanne Siok Wan
Format: Final Year Project
Published: 2008
Subjects:
Online Access:http://hdl.handle.net/10356/11305
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Institution: Nanyang Technological University
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Summary:A study on the elements of trust that websites communicate through their web fronts. Websites of three industries ( Food, Books, Electronics) from three countries (Australia, US, Singapore)were evaluated against a set of criteria. Recommendations are made in terms of trust elements to focus when designing web sites.