Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore.

An exploratory study to discover the factors and the impact of service quality dimensions on coffee outlets in Singapore. Through this research, we will be able to determine the impact of various service quality dimensions on customer patronage in these outlets.

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Bibliographic Details
Main Authors:	Sim, David., Cheong, Peng Yong., Tan, Karen.
Other Authors:	Low, Peter Issac Siow Siam
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Marketing::Consumer behavior
Online Access:	http://hdl.handle.net/10356/11367
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-11367
record_format	dspace
spelling	sg-ntu-dr.10356-113672023-05-19T05:44:58Z Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore. Sim, David. Cheong, Peng Yong. Tan, Karen. Low, Peter Issac Siow Siam Nanyang Business School DRNTU::Business::Marketing::Consumer behavior An exploratory study to discover the factors and the impact of service quality dimensions on coffee outlets in Singapore. Through this research, we will be able to determine the impact of various service quality dimensions on customer patronage in these outlets. 2008-09-24T07:54:08Z 2008-09-24T07:54:08Z 2001 2001 Final Year Project (FYP) http://hdl.handle.net/10356/11367 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Marketing::Consumer behavior
spellingShingle	DRNTU::Business::Marketing::Consumer behavior Sim, David. Cheong, Peng Yong. Tan, Karen. Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore.
description	An exploratory study to discover the factors and the impact of service quality dimensions on coffee outlets in Singapore. Through this research, we will be able to determine the impact of various service quality dimensions on customer patronage in these outlets.
author2	Low, Peter Issac Siow Siam
author_facet	Low, Peter Issac Siow Siam Sim, David. Cheong, Peng Yong. Tan, Karen.
format	Final Year Project
author	Sim, David. Cheong, Peng Yong. Tan, Karen.
author_sort	Sim, David.
title	Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore.
title_short	Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore.
title_full	Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore.
title_fullStr	Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore.
title_full_unstemmed	Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore.
title_sort	exploratory study on consumers’ perceptions of service quality of coffee outlets in singapore.
publishDate	2008
url	http://hdl.handle.net/10356/11367
_version_	1770563890208309248

Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore.

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