Analysis of the service quality of SLRT from the commuters' perspective.

• Main Authors: See Toh, Khan Horng., Teo, Kai Hiong., Cheng, Boon Khee.
• Other Authors: Goh, Chye Tee
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Public relations
• Online Access: http://hdl.handle.net/10356/11413
• Institution: Nanyang Technological University

The study is to perform an analysis of the service quality of SLRT from the perspective of the commuters by identifying the dimensions that would contribute to the overall satisfaction of the passengers.