Perception and use of apologies among Chinese and Indian retailers in Singapore
This is a study on Indian and Chinese sole proprietors; on the different reasons and methods of apologies due to cultural differences and how they perceive apologies to be important in the service standards they provide.
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/11549 |
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| Institution: | Nanyang Technological University |