Perception and use of apologies among Chinese and Indian retailers in Singapore

This is a study on Indian and Chinese sole proprietors; on the different reasons and methods of apologies due to cultural differences and how they perceive apologies to be important in the service standards they provide.

Saved in:

Bibliographic Details
Main Authors:	Bang, Tzi Min, Lim, Cynthia Leng, Toh, Chin Fern
Other Authors:	Lee-Wong, Song Mei
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Marketing::Customer services
Online Access:	http://hdl.handle.net/10356/11549
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-11549
record_format	dspace
spelling	sg-ntu-dr.10356-115492023-05-19T06:16:13Z Perception and use of apologies among Chinese and Indian retailers in Singapore Bang, Tzi Min Lim, Cynthia Leng Toh, Chin Fern Lee-Wong, Song Mei Nanyang Business School DRNTU::Business::Marketing::Customer services This is a study on Indian and Chinese sole proprietors; on the different reasons and methods of apologies due to cultural differences and how they perceive apologies to be important in the service standards they provide. 2008-09-24T07:56:24Z 2008-09-24T07:56:24Z 2001 2001 Final Year Project (FYP) http://hdl.handle.net/10356/11549 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Marketing::Customer services
spellingShingle	DRNTU::Business::Marketing::Customer services Bang, Tzi Min Lim, Cynthia Leng Toh, Chin Fern Perception and use of apologies among Chinese and Indian retailers in Singapore
description	This is a study on Indian and Chinese sole proprietors; on the different reasons and methods of apologies due to cultural differences and how they perceive apologies to be important in the service standards they provide.
author2	Lee-Wong, Song Mei
author_facet	Lee-Wong, Song Mei Bang, Tzi Min Lim, Cynthia Leng Toh, Chin Fern
format	Final Year Project
author	Bang, Tzi Min Lim, Cynthia Leng Toh, Chin Fern
author_sort	Bang, Tzi Min
title	Perception and use of apologies among Chinese and Indian retailers in Singapore
title_short	Perception and use of apologies among Chinese and Indian retailers in Singapore
title_full	Perception and use of apologies among Chinese and Indian retailers in Singapore
title_fullStr	Perception and use of apologies among Chinese and Indian retailers in Singapore
title_full_unstemmed	Perception and use of apologies among Chinese and Indian retailers in Singapore
title_sort	perception and use of apologies among chinese and indian retailers in singapore
publishDate	2008
url	http://hdl.handle.net/10356/11549
_version_	1770565865281945600

Perception and use of apologies among Chinese and Indian retailers in Singapore

Similar Items