The role of electronic money in enhancing the service quality of payment systems

The role of electronic money in enhancing the service quality of payment systems

This study aims to explore the technical and behavioural impact of electronic money in the age of electronic commerce. The overall effect of non-cash payment systems on service quality is also examined. This project uses a modified form of the conceptual model of service quality (SERVQUAL) that is...

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Bibliographic Details
Main Authors: Ong, Gilbert Thiem Chai, Seing, Jee Ching, Lai, Seng Fatt
Other Authors: Nanyang Business School
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Finance::Electronic banking
Online Access:http://hdl.handle.net/10356/11578
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Institution: Nanyang Technological University
Description
Summary:This study aims to explore the technical and behavioural impact of electronic money in the age of electronic commerce. The overall effect of non-cash payment systems on service quality is also examined. This project uses a modified form of the conceptual model of service quality (SERVQUAL) that is developed by Parasuraman, Zeithaml and Berry (1985) to understand, measure and improve service quality of payment systems.

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