The role of electronic money in enhancing the service quality of payment systems

This study aims to explore the technical and behavioural impact of electronic money in the age of electronic commerce. The overall effect of non-cash payment systems on service quality is also examined. This project uses a modified form of the conceptual model of service quality (SERVQUAL) that is...

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Main Authors:	Ong, Gilbert Thiem Chai, Seing, Jee Ching, Lai, Seng Fatt
Other Authors:	Nanyang Business School
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Finance::Electronic banking
Online Access:	http://hdl.handle.net/10356/11578
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Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-11578
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spelling	sg-ntu-dr.10356-115782023-05-19T07:23:13Z The role of electronic money in enhancing the service quality of payment systems Ong, Gilbert Thiem Chai Seing, Jee Ching Lai, Seng Fatt Nanyang Business School DRNTU::Business::Finance::Electronic banking This study aims to explore the technical and behavioural impact of electronic money in the age of electronic commerce. The overall effect of non-cash payment systems on service quality is also examined. This project uses a modified form of the conceptual model of service quality (SERVQUAL) that is developed by Parasuraman, Zeithaml and Berry (1985) to understand, measure and improve service quality of payment systems. 2008-09-24T07:56:42Z 2008-09-24T07:56:42Z 1999 1999 Final Year Project (FYP) http://hdl.handle.net/10356/11578 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Finance::Electronic banking
spellingShingle	DRNTU::Business::Finance::Electronic banking Ong, Gilbert Thiem Chai Seing, Jee Ching Lai, Seng Fatt The role of electronic money in enhancing the service quality of payment systems
description	This study aims to explore the technical and behavioural impact of electronic money in the age of electronic commerce. The overall effect of non-cash payment systems on service quality is also examined. This project uses a modified form of the conceptual model of service quality (SERVQUAL) that is developed by Parasuraman, Zeithaml and Berry (1985) to understand, measure and improve service quality of payment systems.
author2	Nanyang Business School
author_facet	Nanyang Business School Ong, Gilbert Thiem Chai Seing, Jee Ching Lai, Seng Fatt
format	Final Year Project
author	Ong, Gilbert Thiem Chai Seing, Jee Ching Lai, Seng Fatt
author_sort	Ong, Gilbert Thiem Chai
title	The role of electronic money in enhancing the service quality of payment systems
title_short	The role of electronic money in enhancing the service quality of payment systems
title_full	The role of electronic money in enhancing the service quality of payment systems
title_fullStr	The role of electronic money in enhancing the service quality of payment systems
title_full_unstemmed	The role of electronic money in enhancing the service quality of payment systems
title_sort	role of electronic money in enhancing the service quality of payment systems
publishDate	2008
url	http://hdl.handle.net/10356/11578
_version_	1772826333305372672

The role of electronic money in enhancing the service quality of payment systems

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