Critical success factors of business process outsourcing : logistical services.

• Main Authors: Chan, Pui Ying., Tay, Bee Lian., Wee, Tian Lu.
• Other Authors: Lee, Kenny Kwai Fong
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Operations management::Business logistic
• Online Access: http://hdl.handle.net/10356/11682
• Institution: Nanyang Technological University

This project explores the critical success factors in BPO and the measure of success of such projects that companies undertake.