A framework for an integrated change program : combining TQM and BPR

A framework for an integrated change program : combining TQM and BPR

The aim of the study is to build a framework for an integrated change program that enables organisations to obtain and sustain competitive advantage. The integrated framework is derived from the principles of TQM (Total Quality Management) and BPR (Business Process Reengineering). The study looks in...

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Bibliographic Details
Main Author: Yan, Yew Tong
Other Authors: Yeo, Khim Teck
Format: Theses and Dissertations
Language:English
Published: 2008
Subjects:
DRNTU::Engineering::Manufacturing::Production management
DRNTU::Engineering::Manufacturing::Quality control
Online Access:http://hdl.handle.net/10356/13464
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Institution: Nanyang Technological University
Language: English

Internet

http://hdl.handle.net/10356/13464

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