A framework for an integrated change program : combining TQM and BPR

• Main Author: Yan, Yew Tong
• Other Authors: Yeo, Khim Teck
• Format: Theses and Dissertations
• Language: English
• Published: 2008
• Subjects: DRNTU::Engineering::Manufacturing::Production management; DRNTU::Engineering::Manufacturing::Quality control
• Online Access: http://hdl.handle.net/10356/13464
• Institution: Nanyang Technological University

The aim of the study is to build a framework for an integrated change program that enables organisations to obtain and sustain competitive advantage. The integrated framework is derived from the principles of TQM (Total Quality Management) and BPR (Business Process Reengineering). The study looks in...