Understand reverse logistics in cross-border e-commerce based on a case study of tmall global
Cross-border e-commerce (CBEC) is a fast-growing sub-field in e-commerce. Compared with domestic e-commerce, it’s characterized by long shipping distances, long delivery time, customs clearance and import duties. Due to logistical complexity, customer returns in cross-border e- commerce has long sin...
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Nanyang Technological University
2020
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sg-ntu-dr.10356-1384702020-05-06T08:40:27Z Understand reverse logistics in cross-border e-commerce based on a case study of tmall global Zhao, Menghan Teo Chee Chong School of Civil and Environmental Engineering TeoCC@ntu.edu.sg Engineering::Maritime studies::Maritime management and business Cross-border e-commerce (CBEC) is a fast-growing sub-field in e-commerce. Compared with domestic e-commerce, it’s characterized by long shipping distances, long delivery time, customs clearance and import duties. Due to logistical complexity, customer returns in cross-border e- commerce has long since been an aching issue. Based on a case study of the largest CBEC import platform in China, this project analyses the logistics modes and return regime in use for the dominant platform in China. Suggestions were made on how to reduce reverse logistics related customer complaints from a system view. Bachelor of Science (Maritime Studies) 2020-05-06T08:40:26Z 2020-05-06T08:40:26Z 2020 Final Year Project (FYP) https://hdl.handle.net/10356/138470 en application/pdf Nanyang Technological University |
| institution |
Nanyang Technological University |
| building |
NTU Library |
| country |
Singapore |
| collection |
DR-NTU |
| language |
English |
| topic |
Engineering::Maritime studies::Maritime management and business |
| spellingShingle |
Engineering::Maritime studies::Maritime management and business Zhao, Menghan Understand reverse logistics in cross-border e-commerce based on a case study of tmall global |
| description |
Cross-border e-commerce (CBEC) is a fast-growing sub-field in e-commerce. Compared with domestic e-commerce, it’s characterized by long shipping distances, long delivery time, customs clearance and import duties. Due to logistical complexity, customer returns in cross-border e- commerce has long since been an aching issue. Based on a case study of the largest CBEC import platform in China, this project analyses the logistics modes and return regime in use for the dominant platform in China. Suggestions were made on how to reduce reverse logistics related customer complaints from a system view. |
| author2 |
Teo Chee Chong |
| author_facet |
Teo Chee Chong Zhao, Menghan |
| format |
Final Year Project |
| author |
Zhao, Menghan |
| author_sort |
Zhao, Menghan |
| title |
Understand reverse logistics in cross-border e-commerce based on a case study of tmall global |
| title_short |
Understand reverse logistics in cross-border e-commerce based on a case study of tmall global |
| title_full |
Understand reverse logistics in cross-border e-commerce based on a case study of tmall global |
| title_fullStr |
Understand reverse logistics in cross-border e-commerce based on a case study of tmall global |
| title_full_unstemmed |
Understand reverse logistics in cross-border e-commerce based on a case study of tmall global |
| title_sort |
understand reverse logistics in cross-border e-commerce based on a case study of tmall global |
| publisher |
Nanyang Technological University |
| publishDate |
2020 |
| url |
https://hdl.handle.net/10356/138470 |
| _version_ |
1681056889324961792 |