Understand reverse logistics in cross-border e-commerce based on a case study of tmall global

Understand reverse logistics in cross-border e-commerce based on a case study of tmall global

Cross-border e-commerce (CBEC) is a fast-growing sub-field in e-commerce. Compared with domestic e-commerce, it’s characterized by long shipping distances, long delivery time, customs clearance and import duties. Due to logistical complexity, customer returns in cross-border e- commerce has long sin...

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Bibliographic Details
Main Author: Zhao, Menghan
Other Authors: Teo Chee Chong
Format: Final Year Project
Language:English
Published: Nanyang Technological University 2020
Subjects:
Engineering::Maritime studies::Maritime management and business
Online Access:https://hdl.handle.net/10356/138470
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Institution: Nanyang Technological University
Language: English
id sg-ntu-dr.10356-138470
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spelling sg-ntu-dr.10356-1384702020-05-06T08:40:27Z Understand reverse logistics in cross-border e-commerce based on a case study of tmall global Zhao, Menghan Teo Chee Chong School of Civil and Environmental Engineering TeoCC@ntu.edu.sg Engineering::Maritime studies::Maritime management and business Cross-border e-commerce (CBEC) is a fast-growing sub-field in e-commerce. Compared with domestic e-commerce, it’s characterized by long shipping distances, long delivery time, customs clearance and import duties. Due to logistical complexity, customer returns in cross-border e- commerce has long since been an aching issue. Based on a case study of the largest CBEC import platform in China, this project analyses the logistics modes and return regime in use for the dominant platform in China. Suggestions were made on how to reduce reverse logistics related customer complaints from a system view. Bachelor of Science (Maritime Studies) 2020-05-06T08:40:26Z 2020-05-06T08:40:26Z 2020 Final Year Project (FYP) https://hdl.handle.net/10356/138470 en application/pdf Nanyang Technological University
institution Nanyang Technological University
building NTU Library
country Singapore
collection DR-NTU
language English
topic Engineering::Maritime studies::Maritime management and business
spellingShingle Engineering::Maritime studies::Maritime management and business
Zhao, Menghan
Understand reverse logistics in cross-border e-commerce based on a case study of tmall global
description Cross-border e-commerce (CBEC) is a fast-growing sub-field in e-commerce. Compared with domestic e-commerce, it’s characterized by long shipping distances, long delivery time, customs clearance and import duties. Due to logistical complexity, customer returns in cross-border e- commerce has long since been an aching issue. Based on a case study of the largest CBEC import platform in China, this project analyses the logistics modes and return regime in use for the dominant platform in China. Suggestions were made on how to reduce reverse logistics related customer complaints from a system view.
author2 Teo Chee Chong
author_facet Teo Chee Chong
Zhao, Menghan
format Final Year Project
author Zhao, Menghan
author_sort Zhao, Menghan
title Understand reverse logistics in cross-border e-commerce based on a case study of tmall global
title_short Understand reverse logistics in cross-border e-commerce based on a case study of tmall global
title_full Understand reverse logistics in cross-border e-commerce based on a case study of tmall global
title_fullStr Understand reverse logistics in cross-border e-commerce based on a case study of tmall global
title_full_unstemmed Understand reverse logistics in cross-border e-commerce based on a case study of tmall global
title_sort understand reverse logistics in cross-border e-commerce based on a case study of tmall global
publisher Nanyang Technological University
publishDate 2020
url https://hdl.handle.net/10356/138470
_version_ 1681056889324961792

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