Understand reverse logistics in cross-border e-commerce based on a case study of tmall global

• Main Author: Zhao, Menghan
• Other Authors: Teo Chee Chong
• Format: Final Year Project
• Language: English
• Published: Nanyang Technological University 2020
• Subjects: Engineering::Maritime studies::Maritime management and business
• Online Access: https://hdl.handle.net/10356/138470
• Institution: Nanyang Technological University

Cross-border e-commerce (CBEC) is a fast-growing sub-field in e-commerce. Compared with domestic e-commerce, it’s characterized by long shipping distances, long delivery time, customs clearance and import duties. Due to logistical complexity, customer returns in cross-border e- commerce has long sin...