A training needs assessment of nurses in their delivery of service quality
A major Hospital group in Singapore embarked on a service quality improvement program. As part of the on-going efforts, a customer survey was conducted and the results identified a delivery gap. The study is done to apply a systematic approach to conduct training needs assessment and analyzing perfo...
محفوظ في:
| المؤلف الرئيسي: | |
|---|---|
| مؤلفون آخرون: | |
| التنسيق: | Theses and Dissertations |
| منشور في: |
2008
|
| الموضوعات: | |
| الوصول للمادة أونلاين: | http://hdl.handle.net/10356/13880 |
| الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
|
| المؤسسة: | Nanyang Technological University |