Pricing and prioritization in a duopoly with self-selecting, heterogeneous, time-sensitive customers under low utilization
Time is often used as a differentiating factor in several service operations contexts by service providers (SPs) who prioritize their customers. We use a three-stage game to investigate the competition between two SPs providing service with relatively low utilization to impatient and patient custome...
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| Format: | Article |
| Language: | English |
| Published: |
2020
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| Online Access: | https://hdl.handle.net/10356/143878 |
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| Institution: | Nanyang Technological University |
| Language: | English |