Pricing and prioritization in a duopoly with self-selecting, heterogeneous, time-sensitive customers under low utilization

• Main Author: Sainathan, Arvind
• Other Authors: Nanyang Business School
• Format: Article
• Language: English
• Published: 2020
• Subjects: Business::Operations management; Duopoly; Incentive Compatibility
• Online Access: https://hdl.handle.net/10356/143878
• Institution: Nanyang Technological University

Time is often used as a differentiating factor in several service operations contexts by service providers (SPs) who prioritize their customers. We use a three-stage game to investigate the competition between two SPs providing service with relatively low utilization to impatient and patient custome...